Example BitPay FAQ Page
It is often useful to provide an FAQ page for your customers to help explain the nuances of making a purchase using cryptocurrency. This page contains an example that you can use on your site and adjust as needed.
What is BitPay?
Founded in 2011, BitPay is the world’s largest provider of cryptocurrency payment services. BitPay's support homepage is available here.
What is cryptocurrency?
A cryptocurrency is a digital or virtual currency that is secured by cryptography. Many cryptocurrencies are decentralized networks based on blockchain technology—a distributed ledger enforced by a disparate network of computers. The word cryptocurrency is derived from the encryption techniques that are used to secure the network.
Which cryptocurrencies can I use?
BitPay supports many leading coins including Bitcoin (BTC), Ethereum (ETH), Litecoin (LTC), Ripple (XRP), Tether (USDT), and more.
Which crypto wallets can I use?
BitPay supports more than 100 different crypto wallets and exchanges including BitPay, Coinbase, Exodus Wallet, Ledger Wallet, Trust Wallet, Electrum Wallet, Blockchain Wallet, Metamask, Gemini Wallet, Kraken, BRD Wallet and more.
How do I make a payment through BitPay?
BitPay's payment experience will require you to provide an email address (or login), select your cryptocurrency wallet of choice, then select a currency you will use to make the payment. You will need to authorize the payment within your crypto wallet. For more information, please visit this support page.
Do I need to sign up to use BitPay? Why am I being asked to log in?
In some situations, such as high value transactions, you will be required to complete BitPay's identity verification process (known as BitPay ID) before you can submit the payment. See this support article for additional details. For more information on how to complete the process, see this page.
What should I do if my BitPay invoice has expired?
BitPay's payment (called "invoices") expire after 15 minutes by default. If this happens to you, don't worry! In most cases, you will simply need to return to the merchant's website and restart the payment process to get a new invoice.
Where can I find exchange rates for cryptocurrencies?
You can see current exchange rates for all supported coins by visiting https://bitpay.com/exchange-rates/.
DISCLAIMER: The exchange rate is fixed for 15 minutes. Neither the merchant nor BitPay are responsible for changes to the exchange rate if the payment does not occur within this timeframe. For any issues, contact your crypto wallet.
Anti Money Laundering, OFAC, Source of Funds Checks:
BitPay is a licensed money transmitter. Bitpay does anti money laundering checks, OFAC checks, and source of funds checks. Depending on the dollar amount of the transaction and the country where transaction is happening, customer may be prompted to provide their ID using the BitPay ID system. Customers can also get pre-approved for a BitPay ID as well using this link: https://bitpay.com/signup
Updated 15 days ago